Yönetici Rolleri, Örgüt İklimi ve Duygusal Emek Arasındaki İlişkilere Yönelik Öğretmen Görüşleri

Abstract

In this research, the relationships between managerial roles, organizational climate and emotional labor were examined based on teachers' opinions. Correlational design was used in this study conducted quantitavely. The data obtained from 535 elementary school teachers in Kahramanmaras in the academic year of 2019-2020. Managerial Roles Scale (MRS), Organizational Climate Description Questionnaire for Elementary Schools (OCDQ-RE) and Emotional Labor Scale (ELS) were used to collect data. To analyze data set frequency, mean, standard deviation, t-test, ANOVA, Post-Hoc Tests, Pearson Moments Product Correlation Coefficient, multiple linear regression analysis and mediation effect calculations were performed. Results show that there were significant differences in the views of the participants regarding managerial roles and organizational climate in terms of gender, branch and job location variables. Participants' views on emotional labor differ significantly according to the variable of gender, branch, job location, marital status, age, education level and time at work. It is seen that managerial roles are related to organizational climate. A relationship between organizational climate and emotional labor was also found out. The same relationship wasn't fully detected between managerial roles and emotional labor sub-dimensions/dimensions. Regression analyzes show that managerial roles predict organizational climate and emotional labor. Similarly, organizational climate is a predictor of emotional labor. Finally, it has been determined that organizational climate is a full mediator of managerial roles in predicting emotional labor. It has been found that there are generally positive and significant relationships between managerial roles, organizational climate and emotional labor. The research is considered important as it is observed that managerial roles predict organizational climate and organizational climate also predicts emotional labor.

In this research, the relationships between managerial roles, organizational climate and emotional labor were examined based on teachers' opinions. Correlational design was used in this study conducted quantitavely. The data obtained from 535 elementary school teachers in Kahramanmaras in the academic year of 2019-2020. Managerial Roles Scale (MRS), Organizational Climate Description Questionnaire for Elementary Schools (OCDQ-RE) and Emotional Labor Scale (ELS) were used to collect data. To analyze data set frequency, mean, standard deviation, t-test, ANOVA, Post-Hoc Tests, Pearson Moments Product Correlation Coefficient, multiple linear regression analysis and mediation effect calculations were performed. Results show that there were significant differences in the views of the participants regarding managerial roles and organizational climate in terms of gender, branch and job location variables. Participants' views on emotional labor differ significantly according to the variable of gender, branch, job location, marital status, age, education level and time at work. It is seen that managerial roles are related to organizational climate. A relationship between organizational climate and emotional labor was also found out. The same relationship wasn't fully detected between managerial roles and emotional labor sub-dimensions/dimensions. Regression analyzes show that managerial roles predict organizational climate and emotional labor. Similarly, organizational climate is a predictor of emotional labor. Finally, it has been determined that organizational climate is a full mediator of managerial roles in predicting emotional labor. It has been found that there are generally positive and significant relationships between managerial roles, organizational climate and emotional labor. The research is considered important as it is observed that managerial roles predict organizational climate and organizational climate also predicts emotional labor.