Now showing items 1-1 of 1
Adalet Algısı, Olumsuz Kulaktan Kulağa İletişim Ve Tekrar Satın Alma Eğilimi: Konaklama İşletmelerinde Hizmet Telafisi Üzerine Bir Uygulama
(Sosyal Bilimler Enstitüsü, 2018)
Consumer demands have increased in today's competitive market and managements have targeted to provide perfect service by increasing the satisfaction of consumers. However, in service managements, it is difficult to provide ...