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Hemşirelerin Duygusal Emek Davranışları ve Duygusal Emeğe İlişkin Görüşlerinin İncelenmesi
(Sağlık Bilimleri Enstitüsü, 2019)
In the service sector, all employees are expected to have a professional attitude in their relations with customers and also to reflect their feelings positively on their behaviors. Nurses who are in close and long-term ...